FAQ
FAQ
Welcome to the Lumenhaus Collective Frequent Asked Questions (FAQ) Page
Our team is dedicated to providing a seamless shopping experience. Should you need any assistance, please contact us at contact@lumenhauscollective.com. we’re here for you.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling & handling: 3-5 business days.
- Transit time: 8-12 business days
- Estimated delivery time: 11-17 business days
For more details, please refer to our Shipping Policy
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy
Question #3: Where is the Lumenhaus Collective located?
Answer: Lumenhaus Collective is a UK-based fashion destination dedicated to curating exceptional, high-quality pieces. We take pride in offering thoughtfully selected designs that embody modern elegance and refined craftsmanship. Our mission is to elevate everyday style—making sophistication both attainable and accessible.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 7 days. For more information, see our Return Policy
Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us at contact@lumenhauscollective.com.
Question #6: What is your return policy?
Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 10 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Question #8: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at contact@lumenhauscollective.com
Question #9: Do you ship internationally?
Answer: No, we currently ship exclusively within the UK..
Question #10: Do you have a physical store location I can visit?
Answer: We operate exclusively online, enabling us to provide exceptional value and a diverse range of products.
Question #11: What is the process for exchanging a product?
Answer: For comprehensive details on product exchanges, please consult our Exchange Policy
Question #12: How can I track my order?
Answer: Please visit the Track Your Order page on our website.