Shipping policy
At Lumenhaus Collective, we are committed to providing a transparent and efficient shipping process for our customers in the UK. Please review our policy below for details on delivery times.
Fulfillment & Delivery Details
- Shipping Region: United Kingdom (UK)
Order Processing & Handling
This is the time it takes for us to prepare your order for shipment.
- Days of Operation: Orders are processed and prepared for shipping on Monday through Friday (Business Days).
- Order Cut-Off Time: The cut-off time for processing is 17:00 GMT/BST. Orders placed after this time will begin processing on the next business day.
- Order Processing & Handling Time: After an order is placed, it will be processed within 3 to 5 business days.
Transit Time (Shipping)
This is the time it takes for the package to travel from our facility to your delivery address after it has been shipped.
- Standard Transit Time: 8 to 12 business days, depending on your location and courier service.
Total Estimated Delivery Time
Your total estimated delivery window, from the moment you place your order to delivery, is:
Shipping Costs
- UK Shipping: We are pleased to offer FREE SHIPPING on all orders delivered within the United Kingdom.
Tracking Your Order
Once your order is shipped, you will receive a Shipping Confirmation email containing your tracking number(s). Please allow 48 hours for the tracking information to update and become active with the carrier. You can input your tracking number on our tracking page to verify the location of your package. Click here to proceed to the tracking page.
Lost or Stolen Packages
Lumenhaus Collective is not responsible for packages that are lost or stolen after the carrier confirms delivery to the address provided for the order. If you have an issue with delivery confirmation, please contact the carrier directly to file a claim.
Contact Information
For any questions or concerns regarding our shipping policy or your order, please contact us at: shipping@lumenhauscollective.com