Terms of Service

 

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you," "user," or "customer") and Lumenhaus Collective ("we," "us," or "our"), concerning your access to and use of the [Your Website URL, e.g., www.lumenhauscollective.co.uk] website (the "Site") and any related services. By accessing or using the Site, you agree that you have read, understood, and agree to be bound by these Terms.

 

2. Company Information

Detail	Information
Business Name	Lumenhaus Collective
Business Type	E-commerce / Dropshipping
Registered Address	[Your Full Business Address - Mandatory for GMC]
Contact Email	[Your Customer Service Email Address]
Target Market	United Kingdom (UK)

 

3. Terms of Sale and Purchase

 

3.1 Ordering and Acceptance

All orders are subject to acceptance and availability. Once an order is placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order; it is a confirmation that we have received it. Acceptance is confirmed when you receive an email notifying you that the goods have been shipped ("Shipping Confirmation"). A contract between us is formed only when the Shipping Confirmation is sent.

 

3.2 Pricing and Payment

The price of the goods shall be as stipulated on the Site at the time you place your order. Prices include VAT (where applicable) but exclude shipping costs, which are detailed in our Shipping Policy. We accept payment via [List accepted payment methods, e.g., Visa, Mastercard, PayPal, etc.]. By placing an order, you represent that the payment information provided is valid and belongs to you.

 

3.3 Product Information and Accuracy

We take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the Site are accurate. However, we do not warrant that product descriptions or other content of this Site is entirely accurate, complete, reliable, current, or error-free. If a product offered by Lumenhaus Collective is not as described, your sole remedy is to return it in unused condition as per the Returns and Refund Policy.

 

4. Shipping, Returns, and Cancellations

 

4.1 Shipping and Delivery

All information regarding shipping, including delivery windows, handling times, and costs (Free to UK customers), is governed by our separate Shipping Policy, which forms part of these Terms.

 

4.2 Returns and Refunds (Consumer Rights)

Your rights regarding returns and refunds are governed by our separate Returns and Refund Policy, which complies with UK consumer law, including the Consumer Rights Act 2015.

 

4.3 Order Cancellation

Once an order has been submitted and confirmed, it is immediately sent for processing and fulfillment by our logistics partners and cannot be canceled by the customer. If you no longer want the product after receiving it, you must follow the procedure outlined in our Returns and Refund Policy.

 

5. User Conduct and Prohibited Activities

 

You agree not to use the Site for any unlawful purpose or any purpose prohibited by these Terms. Prohibited activities include, but are not limited to: violating any laws, posting abusive or fraudulent content, attempting to interfere with the security of the Site, or attempting unauthorized access to any part of the Site. We reserve the right to terminate your use of the service for violating any of the prohibited uses.

 

6. Intellectual Property Rights

 

All content on the Site, including text, graphics, logos, images, and the compilation thereof, is the property of Lumenhaus Collective or its suppliers and protected by copyright, trademark, and other intellectual property laws. You agree not to copy, reproduce, or use any content from the Site without express written permission from us.

 

7. Limitation of Liability

 

To the fullest extent permitted by applicable law, Lumenhaus Collective shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or the inability to use the products or the Site. Our liability for any product purchased is strictly limited to the purchase price of that product. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

 

8. Governing Law and Jurisdiction (UK)

 

These Terms shall be governed by and construed in accordance with the laws of England and Wales (or your specific UK jurisdiction, if different). Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of [Jurisdiction, e.g., England].

 

9. Changes to Terms

 

We reserve the right to revise and amend these Terms at any time. You will be subject to the Terms in force at the time you order products from us. You should check this page regularly for any changes.

 

10. Contact Information

 

If you have questions about these Terms, please contact us at:

[Your Customer Service Email Address]